Glow Beauty Saloon

Glow Beauty Saloon
217/156, Sai Kutir, Allenganj, Prayagraj, Uttar Pradesh, India

Last Updated: January 1, 2026

Glow Beauty Saloon ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and through our communication channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our chatbot applications, and communicate with us via WhatsApp or other direct communication methods.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information Collected Automatically on Our Website

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

· Device Information: IP address, browser type, operating system, and device identifiers

· Usage Data: Pages visited, time spent on pages, links clicked, and referral sources

· Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze site performance

· Location Data: General geographic location based on IP address (not precise geolocation)

2.2 Information You Provide Directly

When you interact with our website, chatbot, or communicate with us, we collect information you voluntarily provide:

· Contact Information: Name, email address, phone number, and WhatsApp contact

· Service Information: Beauty service preferences, appointment details, and booking information

· Communication Data: Messages, inquiries, feedback, and service requests through chatbots or direct communication

· Payment Information: Billing address, payment method details (processed securely through third-party payment gateways; we do not store complete payment card information)

2.3 Information Collected Through WhatsApp and Chatbot Communication

When you communicate with us via WhatsApp or through our chatbot applications:

· Message Content: Text messages, media files, and service inquiries

· Interaction Data: Timestamps, frequency of communication, and response patterns

· Customer Profile Data: Preferences, previous bookings, and communication history

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Management

· Processing and managing your beauty service bookings and appointments

· Providing customer support and responding to inquiries

· Delivering personalized service recommendations based on your preferences

· Issuing invoices and managing payment transactions

3.2 Communication

· Sending appointment reminders and confirmations via WhatsApp or email

· Responding to customer inquiries and feedback

· Notifying you about new services, promotions, and special offers (with your consent)

· Providing updates about service status or changes

3.3 Website Optimization and Analytics

· Analyzing website usage patterns to improve user experience

· Troubleshooting technical issues and ensuring website security

· Understanding customer behavior to enhance our service offerings

· Personalizing website content and recommendations

3.4 Marketing and Business Development

· Creating aggregate, anonymized reports for internal business analysis

· Developing marketing strategies and promotional campaigns

· Conducting surveys and gathering customer feedback

· Measuring marketing effectiveness and ROI

3.5 Legal and Compliance

· Complying with applicable laws, regulations, and legal obligations

· Protecting our rights, privacy, safety, and property

· Detecting, preventing, and addressing fraud or security issues

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our website, conducting business, and serving you. These include:

· Payment Processors: Companies that process your payments securely

· WhatsApp Business API Provider: For facilitating WhatsApp communication

· Chatbot and Automation Platforms: Service providers that manage our chatbot applications

· Analytics Providers: Companies that help us understand website usage (Google Analytics, etc.)

· Email Service Providers: For sending appointment reminders and promotional communications

All service providers are contractually obligated to use your information only as necessary to provide services and maintain confidentiality.

4.2 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

· Comply with applicable laws, regulations, and legal processes

· Enforce our Terms of Service and other agreements

· Protect against fraud, security, or safety threats

· Protect the rights, property, and safety of Glow Beauty Saloon, our customers, or the public

4.3 Business Transfers

If Glow Beauty Saloon is involved in a merger, acquisition, bankruptcy, or transfer of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 No Sale of Personal Information

We do not sell, rent, lease, or trade your personal information to third parties for their direct marketing purposes.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, and destruction:

· Encryption: Sensitive data is encrypted in transit using SSL/TLS protocols

· Secure Storage: Information is stored on secure servers with restricted access

· Access Controls: Only authorized personnel have access to your personal information

· Regular Security Audits: We conduct periodic security assessments and updates

· Payment Security: Payment processing follows PCI DSS (Payment Card Industry Data Security Standard) compliance

5.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

6. WhatsApp Communication Privacy

6.1 WhatsApp Business Communication

When you communicate with us via WhatsApp:

· Your messages are encrypted end-to-end by WhatsApp

· We store your WhatsApp messages and communication history for service delivery and record-keeping

· You can opt-out of receiving messages by informing us directly

· We comply with WhatsApp's Business Terms and Privacy Policy

· Automated responses from our chatbot may be generated based on your inquiries

6.2 Your Choices

You may:

· Request not to receive promotional WhatsApp messages

· Delete your WhatsApp conversation history (local deletion on your device)

· Block our WhatsApp contact or request data deletion through WhatsApp

7. Chatbot Applications Privacy

7.1 Chatbot Data Collection

Our chatbot applications collect:

· Messages and inquiries you submit

· Interaction patterns and response times

· Service preferences and browsing behavior within the chatbot

· Device information (device type, operating system)

7.2 Chatbot Data Usage

Chatbot data is used to:

· Provide automated customer support and service information

· Improve chatbot accuracy and response quality

· Analyze common customer inquiries

· Enhance service delivery and customer experience

7.3 Chatbot Data Storage

Chatbot conversation data is retained for:

· Active Customers: Up to 2 years for service history and preferences

· Inactive Customers: Up to 1 year after last interaction

· Analytics: Aggregated, anonymized data may be retained indefinitely

8. Your Privacy Rights and Choices

8.1 Access and Correction

You have the right to:

· Access the personal information we hold about you

· Request correction of inaccurate or incomplete information

· Request confirmation of whether we process your data

To exercise these rights, contact us at the details provided in Section 12.

8.2 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will comply unless:

· The information is necessary for service delivery or legal compliance

· Retention is required by law or regulation

· The information is needed for legitimate business purposes

8.3 Marketing Communications

You can opt-out of promotional emails and WhatsApp messages at any time by:

· Clicking the "Unsubscribe" link in promotional emails

· Replying "STOP" to WhatsApp promotional messages

· Contacting us directly using the information in Section 12

8.4 Cookie Preferences

You can control cookie settings through your browser:

· Most browsers allow you to refuse cookies or alert you when cookies are being sent

· Blocking cookies may affect website functionality and user experience

· Third-party services may also allow you to manage their tracking

8.5 Do Not Track

Some browsers include a "Do Not Track" feature. We do not currently respond to Do Not Track signals, but you can manage your privacy preferences through browser settings.

9. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete such information. Parents or guardians who believe we have collected information from a child should contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to:

· Provide our services

· Comply with legal obligations

· Resolve disputes and enforce agreements

· Maintain business records and customer history

Retention periods vary by information type:

· Appointment and Service Records: 3-5 years

· Payment Information: 7 years (for tax and financial compliance)

· Email Communications: 2 years (unless legally required longer)

· WhatsApp and Chatbot Messages: 1-2 years (depending on activity status)

· Analytics Data: Aggregated data retained indefinitely; individual-level data anonymized after 12 months

11. International Data Transfer

While Glow Beauty Saloon operates in India, if you are located outside India and provide information to us, your data may be transferred to, processed in, and stored in India or other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We implement appropriate safeguards to protect your information during transfer.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

Glow Beauty Saloon
📍 217/156, Allenganj, Prayagraj, Uttar Pradesh, India
📧 Email: glowbeautysaloon20@gmail.com
📱 WhatsApp: 8726107790, 7355025150
📞 Phone: +91-8726107790

We will respond to your privacy inquiries within 30 days of receipt.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

· Posting the updated policy on our website with a new "Last Updated" date

· Sending you an email notification (if we have your email address)

· Requesting your consent if required by applicable law

Your continued use of our services following such notification constitutes your acceptance of the updated Privacy Policy.

14. Compliance with Indian Laws

This Privacy Policy complies with applicable Indian laws and regulations, including:

· Information Technology Act, 2000: Regarding data protection and cybersecurity

· Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Regarding protection of sensitive personal data

· Consumer Protection Act, 2019: Regarding consumer rights and fair practices

· Digital Personal Data Protection Act, 2023: Regarding collection and processing of personal data

15. Additional Information

15.1 Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

15.2 Social Media

If you interact with us through social media platforms, those platforms' privacy policies govern their use of your information. We encourage you to review their policies.

15.3 Grievance Redressal

If you have a grievance regarding data protection or privacy, you may lodge a complaint with the relevant authority or contact us through the channels provided in Section 12.

This Privacy Policy is provided for informational purposes and constitutes a binding agreement between you and Glow Beauty Saloon.

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